Refund policy

At AquaManta, we are committed to providing high-quality pieces and ensuring customer satisfaction. Below are the clear terms and conditions governing returns, exchanges, and product warranties.

Important Notice: AquaManta does not issue cash refunds or returns to original credit/debit card payment methods under any circumstances. All approved claims are processed exclusively as store credit or exchange for an item of equal value.

1. Warranty & Manufacturing Defects

  • Claim Period: We offer a limited 7-calendar-day warranty from the delivery date of your order to report any manufacturing defects.
  • Notification Process: Customers must report the defect within the specified period by emailing support@aquamantapr.com or reaching out through our official contact channels, providing the order number, proof of purchase, and clear photos or videos of the defect.
  • Resolution: Upon evaluation and inspection, if a manufacturing defect is verified, the item will be replaced with the same product (subject to availability) or store credit will be issued.

2. Return & Refund Policy

  • No Cash Refunds: Under no circumstances will monetary refunds be issued to the original method of payment.
  • Store Credit: Approved returns will strictly be issued as store credit to be redeemed on future AquaManta purchases.

3. Exceptions & Non-Returnable Items

  • Earrings: Due to strict health, hygiene, and sanitary regulations, all earrings are final sale and cannot be returned or exchanged under any circumstances.
  • Sale & Promotional Items: Items purchased on sale, final clearance, or using special promotional codes are final sale and non-eligible for exchanges or store credit.
  • Normal Wear & Improper Care: The warranty does not cover damage caused by normal wear and tear, accidental damage, misuse, product alterations, or exposure to harsh chemical substances.

4. Condition Requirements for Approved Exchanges

  • Condition of Merchandise: To qualify for an approved exchange or store credit, returned items must be completely unworn, unused, and in the exact condition as received.
  • Original Packaging: Items must include all original packaging intact and be accompanied by proof of purchase.
  • Right of Refusal: AquaManta reserves the right to refuse any return that fails to meet these condition requirements upon inspection.

5. Shipping & Handling Costs

  • Non-Refundable Shipping: Original shipping and handling charges are non-refundable.
  • Customer Responsibility: Customers are responsible for all return shipping costs, unless the exchange is due to a proven packing or shipping error made by AquaManta.
  • Package Tracking: We strongly recommend using a trackable shipping service. AquaManta is not responsible for return packages that are lost or damaged in transit.

6. Price Adjustments

  • Price Policy: Price adjustments will not be made for items purchased prior to sales, promotions, or special discounts.

AquaManta Inc. • www.aquamantapr.com • support@aquamantapr.com